Cancellation Policy

We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:

Full Order Cancellation

Sunglasses / Eyeglasses

  • a) Customers can cancel their order by call Naytr customer care at 8744854485, 8010578578 or send an email to [email protected] to request for cancellation.
  • b) Cancellation would be allowed only till the time the products have not been dispatched from Naytr warehouse. Post-dispatch, no cancellation is allowed. Return Policy

Eyeglasses & Sunglasses

  • a) offers a 14 day no questions asked return policy to all its customers.
  • b) Customers can raise a return request by logging into their account or can call Naytr customer care at 8744854485, 8010578578 or send an email to [email protected] with order details.
  • c) In case of Eyeglasses/ Prescription Sunglasses, no refund will be offered if wrong prescription values are entered at the time of order placement.
  • d) If it is observed that a user is placing multiple/bulk orders and is also returning the same; Naytr reserved the right to charge a substantial return fee from the user. Refund Policy

At Naytr, we thank our customers for purchasing from our website. We recommend you to carefully read our policies, conditions as well as terms of use. This will give you all the important information regarding our obligations and your rights as our customers for any purchase that you make on our website.

We strive to meet your expectations, make efforts to ensure all orders placed are delivered as per the specifications of our customers and stick to the timelines for shipping and delivery.

  • 1) If due to any reason the order isn't shipped out by Naytr then the order can be cancelled, and your money will be refunded to you. If your shipping address is not serviced by our logistics division, we will automatically cancel your order and the money will be refunded to you.
  • 2) If the product delivered is faulty, damaged in transit, or wrong product is delivered, we will initiate a refund.
  • 3) It is the customer's responsibility to not to accept the damaged shipment or if the package is already opened. However, if the product is found to be damaged after opening the package, the customer should write to us or call us to log-in the issue on the same day. If the customer fails to do that in the given time period mentioned above, then he/she will not be eligible for free returns.

Refund Process:

To initiate a refund kindly write to us at [email protected] or call us at 8744854485, 8010578578 to speak to our customer support agents. They will be glad to assist you with your refund request.

Refund Cycle:

Complete refund process normally takes about 7-10 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.

Warranty Policy | Terms & Conditions:

  • One Year Warranty is applicable only on Eyeglasses category.
  • Warranty period starts from the date of delivery.
  • Under this warranty, only defective/damaged lens coating will be covered.
  • This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part.
  • This warranty is valid only when you buy through
  • A product will only be replaced by Naytr on its sole discretion depending on the nature of defects.
  • Naytr will not be accountable for payments or refund against any incidental or consequential damages.
Drishti Foundation